Delivery Information
By Email
Email vouchers are dispatched immediately after purchase free of charge. An automatic email with a gift voucher link will be sent as soon as the transaction is completed. This can be sent to either the purchaser or the recipient.
By Post
Local delivery - standard SF Express delivery service to Hong Kong only business and home addresses. Please allow at least five (5) working days for Hong Kong delivery during regular postal time and at least seven (7) working days during peak postal time. No delivery services for warehouse, logistics center, airport, terminal, Wan Chai Convention and Exhibition Center, AsiaWorld-Expo, bonded area or customs supervision area.
Overseas delivery – there is no delivery service provided outside of Hong Kong. You can choose the delivery options as Email (for vouchers only) or Collect from Hotel.
Postage
- Receive your voucher by email - Free of charge
- Collect from Hotel - Free of charge
- Receive your voucher by post - Standard SF Express Delivery - $18.00
- Receive merchandise items by post - Standard SF Express Delivery - From $18.00 to $244.00
Collect from Hotel
Please contact our team at least 72 hours before you collect your gifts from the hotel so that we can wrap and prepare the gifts for you to collect. Please collect your gifts within 7 days after you make an appointment for collection. For any gifts that do not redeem on the reserved period, we will store it in our storage room so please contact our team again for the new pick-up date and collect within 7 days after confirming the appointment.
For Spa vouchers and products, please contact our Health Club at +852 3552 3510 or email cdhkg.chuanspa@cordishotels.com to reserve pick-up date.
For any other vouchers and products, please contact our Cordis Service Team at +852 3552 3388 or email cdhkg.service@cordishotels.com to reserve the pick-up date.
Below are the collecting points for your vouchers and gifts:
Wines:
The Place - Level L, 555 Shanghai Street, Mong Kok, Kowloon, Hong Kong
Spa vouchers and products:
Health Club - Level 41, 555 Shanghai Street, Mong Kok, Kowloon, Hong Kong
Restaurant vouchers and all other products:
Reception - Level L, 555 Shanghai Street, Mong Kok, Kowloon, Hong Kong